What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I love the people and the service they provide. I usually deal with Marci and Larry who are fantastic, but today I met Jackie and Dee who were just as helpful and knowledgeable. Because of the multiple locations I am able to utilize both Princeton and Jamesburg offices depending on...

Stephen Szeles, on Google

I was referred to Penta hearing care by a friend for my hearing issues. I was greeted at the front desk by Damaira, who was very informative, and cheerfully answered my initial questions. I was given a hearing test by Courtney, who determined that I was a candidate for hearing...

Larry Sherman, on Google

The staff at Penta Hearing are competent, compassionate & personable. They took the time to speak with me regarding my Dad and his hearing problems. I am comfortable working with them regarding his hearing tests & choosing the right hearing aides for him.

P Sodano, on Google

What a wonderful experience. Staff was super friendly and patient with me and my new hearing aids. What a smooth experience ordering and coordination with my insurance. Definitely recommend!

Michele Lupiano, on Google

Courtney was very professional. She explained everything I needed to know about selecting my hearing aids.

Marie-Louise Ranelli, on Google

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